We are committed to protecting the information that belongs to the people, firms and organisation we work with and for – and keeping it secure.
We’ll only ask you for personal or business information if we genuinely need it or it will help us to enhance the service we offer you.
The only times we share the information we hold is when we’re legally obliged to do so, you’ve consented to it as part of the work we’re doing together, or we need to do so to protect our rights.
We only store information on our secure online systems if we need to do so to be able to keep in touch with you, or provide you with a service.
Unfortunately, the transmission of information through the internet is not entirely secure. The internet is an open system and Bretom cannot and does not guarantee the security of your data transmitted to this site. Any transmission is at your own risk. Once your information is received, reasonable and appropriate technical and organisational measures will be taken to protect your personal data from unauthorised access or modification, unlawful destruction and improper use.
We hold on to data for as long as we need it for any of the purposes that apply above – and as long as we have your permission to keep it. In some cases, we may be legally obliged to keep your information for a set amount of time – for example, HMRC requires us to store invoices for six years.
We never sell our company marketing database to other companies.
If, for any reason, we need to hold data outside of the EEA, we’ll do all we can to make sure that it is treated in the same way as it’s treated within the EEA – as securely as possible. We will also ensure it is held in full compliance with the data regulations of the relevant country.
We might need to purchase data lists from third parties in order to be able to share relevant information with clients – we will take all possible precautions to ensure these third parties have followed data best practice.
Whilst we never sell our company marketing database to third parties, there could be occasions where we need to share data or information with third-party organisations. We might need to share your details with a company that works on our behalf or that regulates business practices – e.g. financial institutions or government departments. This information will only be shared if it’s a necessary part of the process of working with or for you.
If we work with you as a client, we might want to share some information with our suppliers – for example, a third-party production company might want background information about the people they’ll be filming so they can better plan and manage the filming process. We will always seek your permission in these kinds of scenarios.
Put simply, we will only share the information we hold with third-party organisations when we are either legally obliged to, or we have sought your consent and not doing so would detrimentally impact our work and your success.
Other ways we might use your information
– Our primary reason for using your information is to help you to get the best from us. We might use it to provide you with a marketing, creative or digital service or product, for example. It might be that it helps us respond more effectively to communications from you, or to improve our products and services. It could be used for our accounting records, for candidate research or at events. And sometimes, it’s just a way for us to let you know about relevant company or industry news. These are just some examples, but if you have any concerns about how we might use your details, please just get in touch by emailing us at firstname.lastname@example.org.
– As a communications business, we sometimes need or want to share information via our own channels – e.g. our website and social channels. This would typically include top-level information about projects we’ve worked on together. As well as that, we’ll need to share information in any awards entries we make either jointly or on your behalf. If there’s any information you’d prefer us not to share via these channels, you can let us know by emailing us at email@example.com
– If you provide us with a testimonial, we may share this across our communication channels – we’ll always seek your consent before sharing a testimonial externally. If you later decide you’d like us to remove a testimonial from any external forum, please let us know via the same email address.
Communications from Bretom
We want to make sure we only use your information in ways that you’re happy with. So if, for example, you no longer want to receive any marketing communications or newsletters from us, let us know and we’ll remove you from our database. You can either click ‘unsubscribe’ on any of our previous messages or email us here: firstname.lastname@example.org
If you opt out of these, we’ll still send you non-commercial communications if they’re necessary for us to be able to work together. If you want to stop receiving communications from us completely, please email us at the above address and request that we remove your details permanently.
– Access: You are welcome to request the details of the information we hold about you free of charge – get in touch with us using the email address above.
– Amends: We will never change or amend your information unless instructed to do so by you, so our data should always be 100% accurate. If you need to update any aspect of this information or to provide us with additional details, let us know and we’ll update the information as soon as possible. You can do this by emailing email@example.com
– Removing your details: If we stop working with you and you ask us to delete all of the information we hold (you can do this via the email address above), we’ll delete this within 40 days of receiving the notification – unless we’re legally obliged to retain it for a longer period.
– Amendments to this policy: If we update this policy at any point, we’ll share the new version on our website. It’s a good idea to check our policy from time to time so that you’re always clear on how we manage and secure your data. The changes are all likely to be very minor, but if we make a significant amend and you’ve given us permission to send you non-commercial emails, we’ll get in touch with you to let you know.